ABOUT THIS DOCUMENT
This document sets out the Howl Pet Nutrition Business Web Sale Conditions (referred to as the sale conditions). We may change these sale conditions at any time, and any changes will take effect on the date they are posted on our web site. Those changes will not affect any orders you submitted before the change.
This document sets out the Howl Pet Nutrition Business Web Sale Conditions (referred to as the sale conditions).
We may change these sale conditions at any time, and any changes will take effect on the date they are posted on our web site. Those changes will not affect any orders you submitted before the change.
Exclusion of your terms of purchase
These sale conditions apply to the exclusion of your terms and conditions of purchase.
ABOUT Howl Pet Nutrition
Howl Pet Nutrition is a trading name of All 4 Petstore Limited, a company registered in England and Wales, with company number 12176359. The registered office address is at 179 Duke Street, St Helens, WA10 2JJ.
These sale conditions apply to all sales of goods by us to businesses through our web site, and shall apply to any orders you submit through our web site. If you submit an order through the site then you are undertaking that you are purchasing for personal purposes.
In these sale conditions, the contract is the contract which incorporates these sale conditions; the contract documents are these sale conditions, the web pages through which you ordered the goods, the descriptions and specifications of the goods on our web site, and our e-mails to you acknowledging and/or accepting your order; the delivery charges means the delivery charges for your order stated in the ordering web pages and any order confirmation e-mail we send to you; the delivery address means the delivery address you provided to us in your account or as stated in the ordering web pages; the goods mean the goods you are purchasing under the contract; the price means the price of the goods as stated in the ordering web pages and any order confirmation e-mail we send to you; the ordering web pages comprise your shopping trolley and the checkout and other ordering pages generated by our web site and sent to your browser’s specific to your orders; you and your means the person purchasing the goods from us; we, us, Howl Pet Nutrition; the web site means our web site through which you ordered the goods; and working or business day means Monday to Friday, except bank or other public holidays.
Your order to us is your offer to purchase the goods on these sale conditions, subject to our acceptance. You are entitled to withdraw your offer at any time up to moment that we accept it.
ACCEPTANCE OF YOUR ORDER
Your order is accepted, and the contract is made, when we send you an e-mail acknowledging or otherwise confirming receipt of your order, or if we do not send such an e-mail when we despatch the goods.
If we decline your order for any reason we will normally e-mail or telephone you to inform you and give you our reasons. We will not normally accept any order until we have received pre-payment in full of the price, delivery charges, VAT and other amounts payable in respect of the order unless you have a credit account with us and have not yet reached any credit limit.
SALE OF GOODS
On acceptance of your order, we agree to sell to you and you agree to purchase from us the goods specified in the contract documents.
We accept payment by Paypal, Stripe, MasterCard, Visa, Solo, Switch, and American Express, and such other cards as may be stated on our web site from time to time. Payment is deducted when we process your order if payment is due with order. If credit terms have been agreed, then we also accept payment by cash, cheque, and bank transfer. If you send payment by post, then you take the risk of the post. If your payment cannot be authorised or cleared for any reason we will tell you.
Payment with order
Delivery will be to the delivery address selected or provided by you at registration or in the ordering web pages. If no address was selected, then delivery will to the address at which your payment card is registered, or to any other address you have provided. Please note that we only deliver to premises located in the United Kingdom (including Northern Ireland). If we deliver elsewhere then we may charge you our delivery costs.
Our contracted couriers deliver on working days, being Monday to Friday, excluding public and bank holidays, (or if not specified, between 8am and 6pm). Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery. If you order after 2.00 p.m., please calculate your delivery time as if your order had been placed the following working day.
We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated in the ordering web pages, or our standard delivery timescales stated on our web site if a specific timescale has not been stated in the ordering web pages. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. If we do not make a delivery date and we fail to deliver within a further 30 days, then you may cancel the contract and obtain a refund of any amounts you have paid under the contract. This shall be our sole liability and your sole remedy for late or non-delivery. We cannot deliver next-day or same-day on direct delivery goods.
All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for a simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your goods, as this will be important if you are returning the goods later on.
INSPECTION ON DELIVERY
When you receive the goods you should immediately inspect them for damage and faults, and you should inform us by end of the following working day if you do not consider that you have received the goods you ordered, and within 10 working days of receipt of the goods if you consider that the goods are faulty or damaged, otherwise the goods will be considered to have been correctly delivered, free from damage or faults and in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods.
To enable you to have a reasonable opportunity to try out the goods, we give you the right to cancel the contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 14 days after the day you received the goods. We reserve the right to refuse cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to evaluate the goods). (the goods cannot be returned by reason of their nature, for instance, you have opened or used any pack of paper) or are liable to deteriorate or expire rapidly;
By emailing us at firstname.lastname@example.org, quoting your order reference number.
BY telephoning us on 0330 041 4831
If you decide to cancel, we will refund you within 30 days of the date that you cancel, or if later. within 30 days of return of the goods to us, less any direct costs in recovering the goods which we are entitled to charge you. We will not be required to refund any charge you paid for any extended cancellation period, extended warranty or enhanced rights over those set out in these Business Web Sale Conditions, or any delivery charges, and associated VAT.
We will replace the goods with goods which do conform to the contract, or we will take the goods back and refund you all amounts paid by you under the contract.
We shall have no liability for any claims with respect to the goods not conforming to the contract, which is made later than 3 months after the date of delivery of the goods. If we elect to repair or replace the goods, then the balance of that 3 month period will apply to any repaired or replacement goods, plus the time is taken by us to repair or replace. If we elect to repair or replace the goods and this proves not possible, or disproportionate, or we fail to do so in a reasonable time, then we may and will take the goods back and refund you all amounts paid by you under the contract.
All warranties, terms or conditions implied by statute, common law, custom or otherwise as to the description, quality, fitness for purpose, or compliance with description or sample of the goods are hereby excluded to the fullest extent permitted by law.
We shall have no liability to you for loss of revenue, bargain, profit, anticipated savings, contract, business, expectation, use, production, or goodwill; any costs, expenses, liabilities, or commitments waste, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the goods elsewhere; any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party.
With the exception of liability covered by Clauses Contained within our total liability for all events giving rise to liability to you in aggregate shall be limited to an amount equal to the price, delivery charges and other amounts payable by you under the contract.
We shall not be liable to you for non-performance or late performance of the contract due to any matter beyond our reasonable control, including (without limitation) war, threat of war, terrorism, riot, civil commotion, public demonstration, blockade, or sabotage, the act of any government, government authority or legislature, industrial action (including our own employees), lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting our carriers, sub-contractors or suppliers. If any such events mean that we have insufficient stocks or supplies to meet all of our contracts with you and other customers, we may decide in our sole discretion which contract to fulfill.
We are not able to supply any of the goods for genuine reasons beyond our control, for instance, because we did not have the goods in stock, or sufficient goods in stock to meet all our orders, and we are not able to obtain the goods from our suppliers at all or in time to meet the delivery timescales; or our web site and/or ordering web pages contained any error, including in relation to the description or price of any of the goods; or if any of the goods are not in stock or insufficient goods are in stock to meet all our orders and cost of acquiring the goods to supply to you is higher than when your order was submitted or the cost of delivery is higher than when your order was submitted,
We shall be entitled to cancel the contract as a whole or in respect of those goods, in which case we will offer you a full refund, and we may also at the same time give you an offer to continue with your order subject to variations, or give an alternative offer, in which case we will identify any changes to the goods, the price and delivery charges, and delivery timescales, and we will state how long that offer will remain open. These will be your only remedies and claims against us in such circumstances.
AGREEMENT IN GENERAL
The contract documents constitute the entire agreement between you and us (Howl Pet Nutrition) for the sale and purchase of the goods. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which does not form part of the contract documents. Any variation or alteration to the sale conditions shall only be binding upon us if made in writing and signed by a director of the company. No employee, other than a company director, has the authority to change the terms of the contract.
You may not assign, transfer, charge, or declare a trust over the benefit of the contract or any rights under it to anyone else without our prior written consent.
Assignment by Howl Pet Nutrition.
The contract shall not benefit or be enforceable by any third party.